Resolution Washington is the member association for Dispute Resolution Centers (DRCs) in Washington State. We’re dedicated to bringing conflict resolution services and promoting dialogue in communities across the state by:
- Sharing ideas for improving management and services at our local DRCs
- Establishing statewide policies, standards and best practices
- Supporting and advocating for mediation in Washington
Each DRC offers programs tailored to meet their community’s specific needs. All local DRCs provide a wide range of services for individuals and organizations. A DRC can help you with:
- Conflicts related to divorce
- Parenting plans
- Workplace issues
- Consumer issues
- Small claims court
- Parent/child conflicts
- Neighbor disputes
- Landlord/tenant problems
- Victim/offender conflicts
- Elder-care issues
Check your local DRC’s website to see what specific services are offered for your community.
DRC training opportunities
DRCs train and certify volunteers who serve as community mediators. The vast majority of DRC-based mediation services is provided by our talented and dedicated volunteers.
Local DRCs offer customized training and consultation for individuals or businesses and organizations on effective communication, facilitation, conflict resolution and conflict management.
Creating change in our community
Advances in schools
Resolution Washington successfully advocated for an amendment to RCW 28A.300.280, so that certified mediators are now permitted to teach mediation in our schools.
We’re currently exploring initiatives promoting peaceful conflict resolution and productive dialogue in schools. Our goal is to establish statewide models and standards around conflict resolution and restorative practices that can be used by school districts or individual schools. All DRCs are trained in the restorative practices framework developed by the International Institute for Restorative Practices. Eight DRCs currently offer restorative practices in their communities through partnerships with local juvenile justice systems and schools.
We’re also exploring how mediation might be used to address student loan repayment issues.
We’ve worked closely with the Department of Commerce, lender and borrower representatives and mediators to develop consistent practices and statewide standards for foreclosure mediations. In 2015, we collaborated with the Department of Commerce to retrain over 100 Foreclosure Fairness Act mediators.
DRCs facilitate more than 50 percent of the Foreclosure Fairness Act mediations in Washington every year—that’s over 3,672 mediations, to date.
Support for state agencies
Resolution Washington delivers workplace mediation and facilitation through two contracts with the Washington State Department of Enterprise Services (DES).
What is a DRC?
For over 30 years, Resolution Washington DRCs have provided low-cost and effective conflict resolution services including mediation, facilitation, consultation, workplace conflict resolution and training to individuals and organizations.
Established under the Washington State Court Improvement Act of 1984 (RCW 7.75) there are currently 21 DRCs operating in 25 counties. Resolution Washington DRCs:
- Promote mediation as an alternative to the court system
- Resolve disputes in their local communities
- Encourage community participation and volunteerism in local programs
- Educate individuals and organizations about how to prevent conflict and resolve disputes peacefully
- Develop, communicate and teach mediation best practices
Resolution Washington DRC Executive Directors
Front row, left to right: Kathy Rice, Cheryl Cohen, Leslie Ann Grove, LaDessa Croucher, Maralise Quan Hood, Jody Suhrbier, Shanna Gazaway, Karen Brown.
Back row, left to right: Matt Fairbank, Marci McReynolds, Cliff Opheikens, Evan Furber, Mary Hancock, Janice Juntunen, Diana Stumbaugh, Patti Dinsmore, Paul Shelp
LaDessa Croucher, Executive Director, Volunteers of America DRC: Snohomish
Maralise Hood Quan, Executive Director, Pierce County Center for DR
Kathy Rice, Operations Director, Volunteers of America DRC: Snohomish
Leslie Grove, Executive Director, Northwest Mediation Center
Karen Brown, Executive Director, Peninsula DRC
Gayle Cooper, Associate Director, Fulcrum Institute DR Clinic