Resolution Washington is the member association for Dispute Resolution Centers (DRCs) in Washington State. We’re dedicated to bringing conflict resolution services and promoting dialogue in communities across the state by:

  • Sharing ideas for improving management and services at our local DRCs
  • Establishing statewide policies, standards and best practices
  • Supporting and advocating for mediation in Washington

DRC programs

Each DRC offers programs tailored to meet their community’s specific needs. All local DRCs provide a wide range of services for individuals and organizations. A DRC can help you with:

Check your local DRC’s website to see what specific services are offered for your community.

DRC training opportunities

DRCs train and certify volunteers who serve as community mediators. The vast majority of DRC-based mediation services is provided by our talented and dedicated volunteers.

Local DRCs offer customized training and consultation for individuals or businesses and organizations on effective communication, facilitation, conflict resolution and conflict management.

Creating change in our community

Advances in schools

Resolution Washington successfully advocated for an amendment to RCW 28A.300.280, so that certified mediators are now permitted to teach mediation in our schools.

We’re currently exploring initiatives promoting peaceful conflict resolution and productive dialogue in schools. Our goal is to establish statewide models and standards around conflict resolution and restorative practices that can be used by school districts or individual schools. All DRCs are trained in the restorative practices framework developed by the International Institute for Restorative Practices. Eight DRCs currently offer restorative practices in their communities through partnerships with local juvenile justice systems and schools.

We’re also exploring how mediation might be used to address student loan repayment issues.

Foreclosure mediation

We’ve worked closely with the Department of Commerce, lender and borrower representatives and mediators to develop consistent practices and statewide standards for foreclosure mediations. In 2015, we collaborated with the Department of Commerce to retrain over 100 Foreclosure Fairness Act mediators.

DRCs facilitate more than 50 percent of the Foreclosure Fairness Act mediations in Washington every year—that’s over 3,672 mediations, to date.

Support for state agencies

Resolution Washington delivers workplace mediation and facilitation through two contracts with the Washington State Department of Enterprise Services (DES).


What is a DRC?

For over 30 years, Resolution Washington DRCs have provided low-cost and effective conflict resolution services including mediation, facilitation, consultation, workplace conflict resolution and training to individuals and organizations.

Established under the Washington State Court Improvement Act of 1984 (RCW 7.75) there are currently 21 DRCs operating in 25 counties. Resolution Washington DRCs:

  • Promote mediation as an alternative to the court system
  • Resolve disputes in their local communities
  • Encourage community participation and volunteerism in local programs
  • Educate individuals and organizations about how to prevent conflict and resolve disputes peacefully
  • Develop, communicate and teach mediation best practices


Resolution Washington Annual Reports

Annual Report 2015

Annual Report 2014

Annual Report 2013



LaDessa Croucher, Executive Director, Volunteers of America DRC: Snohomish

Maralise Hood Quan, Executive Director, Pierce County Center for DR

Vice President

Kathy Rice, Operations Director, Volunteers of America DRC: Snohomish

Recording Secretary

Leslie Grove, Executive Director, Northwest Mediation Center

Membership Secretary

Karen Brown, Executive Director, Peninsula DRC


Gayle Cooper, Associate Director, Fulcrum Institute DR Clinic